Frequently Asked Questions

We're here to help you understand crypto better. We created this page to answer some of the most comon questions you might have

General

What is Crypto Dispensers?
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Crypto Dispensers is America’s #1 Bitcoin ATM Operator and next generation cryptocurrency exchange that allows customers to buy and sell digital currencies. Since 2017 Crypto Dispensers has been deploying Bitcoin ATMs in premier shopping malls and small business establishments to contribute in the effort of taking cryptocurrency mainstream. Our goal has always been to make cryptocurrencies more accessible to allow everyone a fair chance to engage in the global financial ecosystem and a fair chance at economic prosperity.


What services are offered by Crypto Dispensers?
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We currently offer our customers three different ways to buy Bitcoin and other cryptocurrencies:

1. Exchange cash for cryptocurrencies at any of our 60+ Crypto Dispensers Bitcoin ATM locations.

2. Add cash to your CDReload account at thousands of retail locations nationwide.

3. Debit/Credit Card: Coming Soon

4. ACH Transfer: Coming Soon

5. Apple Pay: Coming Soon

Who can use this service?
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Crypto Dispensers Bitcoin ATMs can be used by anyone with a valid phone number in order to purchase smaller amounts of crypto. For purchase of larger crypto amounts legal proof of Identification (Driver's License or State ID), is required. In order to use our online trading platform, CDReload, users must have verified their identities with a State ID or Driver's License.


Why should I choose to buy Bitcoin from Crypto Dispensers?
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Our Bitcoin ATMs are located in safe and secure businesses and premier shopping malls nationwide offering privacy and security to every user. We offer the lowest Bitcoin ATM rates, highest purchase limits, and quickest transactions.

We also have 16k+ retail locations where users can deposit cash to their account to buy Bitcoin without a Bitcoin ATM.

And we have 24/7 customer service and support if you ever need any help!

How can I protect myself from fraud?
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Protecting yourself from fraud when using Crypto Dispensers is simple. Only use barcodes that you generated from your own personal Crypto Dispensers account. Never use a barcode someone else has given you, it's most likely a scam.

Never send Bitcoin or any cryptocurrency to someone you don’t know, or haven’t met in real life. We do not recommend using any of our services to send money to your boyfriend, girlfriend, fiance, husband, or wife that you met online, and we are not liable for monetary losses if you proceed to use our services for any of these purposes.


How can I reach Crypto Dispensers?
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You can reach our customer support team by email or by phone.

Email: [email protected]

Phone: (888) 212-5824



Crypto Dispensers Bitcoin ATM

What is a Crypto Dispensers Bitcoin ATM?
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Crypto Dispensers Bitcoin ATMs are physical machines located in businesses and shopping malls that allow you to buy or sell Bitcoin and other cryptocurrencies with cash.


How do I use a Crypto Dispensers Bitcoin ATM?
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With Crypto Dispensers it's simple. To buy crypto, select the cryptocurrency you would like to purchase on the screen. The terminal will ask you the quantity of crypto you want to purchase in USD ($). From there, scan your wallet QR code using the ATM's camera, and insert bills until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're ready to go. The transaction will immediately broadcast to its respective network and you'll see the crypto en route to your wallet.

To sell crypto, press the Bitcoin button on the screen, and then press "SELL". The terminal will ask you how much cash you would like to withdraw. From there, select how much cash you want using the $20 and $100 increment buttons ($50s may be available at select terminals). After that, the machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Once you broadcast the transaction, you'll need to wait for 1 network confirmation before you can actually withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, and scan your voucher. Your cash will be dispensed after a few minutes.

Where is the nearest Crypto Dispensers Bitcoin ATM?
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To find the nearest Crypto Dispensers Bitcoin ATM near you visit our Bitcoin ATM locator page here

Are Crypto Dispensers Bitcoin ATMs safe?
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Our Bitcoin ATMs are as safe as traditional ATMs and any online cryptocurrency exchange.

What do I need to bring to buy Bitcoin at a Crypto Dispeners Bitcoin ATM?
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  1. Mobile Phone: To receive an SMS verification code.
  2. Bitcoin Wallet: A QR Code of your Bitcoin or cryptocurrency wallet to scan at the Bitcoin ATM
  3. Cash: Our Bitcoin ATMs only accept cash, one bill at a time. They do not accept coins or debit cards.
  4. Drivers License: Bring your government issued state ID or Drivers License to verify your identity if you’re buying more than $2,000.

* If you cannot find a Crypto Dispensers Bitcoin ATM near you, sign up online so you can deposit cash at any of our 16k+ retailer partner locations near you. Once your cash is credited to your CDReload account (which usually takes a few minutes), you can buy Bitcoin instantly!

Once I complete a transaction at a Crypto Dispensers Bitcoin ATM will my coins be available right away?
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After your purchase is confirmed, transactions are sent within 3 minutes.

Can I send someone money through a Crypto Dispensers Bitcoin ATM?
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No. Crypto Dispensers Bitcoin ATM is to be used for the personal purchase of cryptocurrencies only. Our company policy only allows customers to have their purchased cryptocurrency be sent directly to a wallet they own and fully control. You would first need to send the Bitcoin from the machine to your Bitcoin wallet. From your Bitcoin wallet, you can send the Bitcoin to whomever you would like. When sending funds to anyone, always use your best judgment, because if something "sounds too good to be true”, it most likely is.


What other coins can I buy at Crypto Dispensers Bitcoin ATM?
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Cryptocurrencies that can be purchased at a Crypto Dispensers Bitcoin ATM:

Bitcoin (BTC)

Litecoin (LTC)

Ethereum (ETH)

Bitcoin Cash (BCH)

Cryptocurrencies that can be sold at a Crypto Dispensers Bitcoin ATM that facilitates selling:

Bitcoin (BTC)


What is the minimum purchase amount at a Crypto Dispensers Bitcoin ATM?
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The minimum purchase for all crypto coins at a Crypto DIspensers Bitcoin ATM begins at $10.


Can I use my credit or debit card at a Crypto Dispensers Bitcoin ATM?
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Our Bitcoin ATMs and partner retail locations currently only accept cash deposits.

Do I need to register to buy Bitcoin at a Crypto Dispensers Bitcoin ATM?
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Registration is necessary depending on how much crypto you're looking to buy or sell. For amounts up to $2000 USD, you'll have to input your cell phone number and first/last name. For amounts over $2000, the machine will ask you to put your state-issued ID up to the camera, and then to take a selfie in front of the camera. Once registered, you will not have to register again. Crypto DIspensers also offers a $25,000 daily limit to customers who undergo the company's enhanced verification procedures. For more information, please call us at (888)-212-5824.


What are the fees when purchasing crypto at a Crypto Dispensers Bitcoin ATM?
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The fee for purchasing crypto across all Crypto Dispensers Bitcoin ATMs is 10%. This Crypto Dispensers' fee is on top of the cryptocurrency's spot price based on index prices. If you have a discount code, the discount will be deducted from the Crypto Dispensers fee. The Bitcoin blockchain has its own fluctuating fee given to the network miners as a reward for processing transactions. Crypto Dispensers does not collect this fee, and it is delivered directly to the miners that process the transaction. The fee can range from a minimum of $1.99 to over $3.00, depending on how busy the blockchain becomes.

Why haven’t I received my Bitcoin yet?
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When you purchase Bitcoin from one of our Bitcoin ATMs, the Bitcoin has to be sent to you on the Bitcoin network called the blockchain. Depending on the wallet you are using the wallet may require 3-6 confirmations before the Bitcoin is actually deposited in your wallet and spendable. Each confirmation typically takes 10 minutes. This means it can take up to an hour or more for your Bitcoin to be deposited in your wallet after purchasing Bitcoin from one of our ATMs.

Why isn’t the bill acceptor accepting my bills?
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There are several reasons the bill acceptor might reject a bill. First, when Bitcoin mining fees get really high, it can make it prohibitively expensive for Crypto Dispensers to execute some smaller transaction. If Crypto Dispenser’s minimum transaction is set to $10, so the first bill in the bill acceptor must be $10 or larger. The machine only accepts one bill at a time. It is possible that you may have somehow acquired a counterfeit bill; the bill acceptor will immediately reject these. Lastly, the kiosks only accept U.S. Dollar-denominated currency


What are my purchasing limits?
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Our daily limits per customer are $10 being the minimum and $25,000 is the max. These reset 24 hours after the transaction has been completed at any Crypto Dispensers Bitcoin ATM.

Is there someone that can help me use the Bitcoin ATM at the location?
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We do not have representatives on-site at each Bitcoin ATM kiosk, but if you need help you can call or text our support line at 888-212-5824.

You can also use our chat online at our website, or send us an email to [email protected]

Which Bitcoin ATM has the lowest fees?
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Crypto Dispensers Bitcoin ATMs have the lowest Bitcoin ATM fees on the market. We charge anywhere from 4% - 10% over the market spot price and offer a rate-matching program to ensure that our fees always stay low.


CDReload

What types of cryptocurrencies can I purchase using CDReload?
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Currently we only offer Bitcoin (BTC) when using CDReload, but more crypto coins will be available soon.

How can I get help when buying Bitcoin for the first time?
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If you are having trouble purchasing online or at one of our Bitcoin ATM locations, you may email our support team at [email protected] or call us at (888) 212-5824.

What kinds of cards are accepted?
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Crypto Dispensers does not offer credit or debit card purchases at this time. To purchase Bitcoin using our trading platform, sign-up and then add cash to your account by visiting the register at any participating retail location near you.

What mobile phones are compatible with CDReload?
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You’ll need an iPhone or Android device with a mobile browser to use CDReload. To get started, visit www.cryptodispensers.com on your mobile browser or desktop/laptop computer.

Our service works best if you create your barcode on your phone when you are at the retail location.

Don’t have an iPhone or Android? You can always print a barcode from your laptop/desktop too!


What are the fees for purchasing Bitcoin using CDReload?
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The fee for purchasing crypto on our online trading platform is 10%. This Crypto Dispensers' fee is on top of the cryptocurrency's spot price based on index prices. The Bitcoin blockchain has its own fluctuating fee given to the network miners as a reward for processing transactions. Crypto Dispensers does not collect this fee, and it is delivered directly to the miners that process the transaction. The fee can range from a minimum of $1.99 to over $3.00, depending on how busy the blockchain becomes.


How do I know if the cash was credited to my CDReload account?
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You'll see your transaction in the Recent Transactions section of your CDReload account—and your cash will be available in your account within minutes. Keep your receipt until you're able to confirm that your transaction went through.

How long does it take for a cash deposit to be available in my account?
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Cash deposits will be available in your account in minutes.


Is CDReload a secure way to buy Bitcoin?
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CDReload is a new and secure way to buy Bitcoin with cash by visiting a participating retailer store near you to fund your account.  You don’t have to share account information to add cash to your CDReload account —just show your barcode to the cashier at the store.

Once the transaction is finalized, your money is FDIC-insured up to allowable limits. If you have any issues, we’ll review the video footage of your transaction and examine what happened.


How much cash can I add to my CDReload account?
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You can deposit any amount from $20 to $500 per transaction and up to $1,500 daily. Please review our detailed deposit limits below.

Daily: $1,500 / 3 loads

* based on the past 24 hours

Weekly: $3,500 / 12 loads

* based on the past 7 days

Monthly: $5,000 / 20 loads

* based on the calendar month

My barcode did not work at the store, what happened?
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Always check the expiration date next to your barcode before you use it. If it is expired, you will need to create a new barcode. You can only use two barcodes at a time, so try to use your original barcode before you generate another one. If you still cannot use your barcode after checking all of the above, please email [email protected] for assistance with your Crypto Dispensers' account.


Where is the nearest CDReload retail location?
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Find your nearest CDReload location by using our store locator here.


Where can I deposit cash into my CDReload account?
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Find your nearest CDReload location by using our store locator here.

You can deposit cash at any of the following participating retailer locations in the United States: 

  • CVS (Not available at CVS Pharmacy locations inside Target stores).
  • Rite Aid
  • Casey’s General
  • Giant Martin’s
  • GetGo Gas Station
  • Giant Eagle
  • Harvey’s
  • Office Depot
  • Office Max
  • Tops
  • Winn Dixie
How do I add cash in store?
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1. Sign-in to your Crypto Dispensers account.

2. Select “Deposit” on the dashboard.

3. Select “Instant Cash Deposit”.

4. Select “Generate Barcode”.

5. Choose a retailer near you from the drop-down menu.

6. Show your barcode to the cashier at the register and hand them your cash. (FYI: Your barcode is only available for 30 minutes.).

7. You’ll get a printed receipt as well as instant confirmation in your account.

I am already a registered user of Crypto Dispensers. Do I need to register again for CDReload?
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Yes. Even if you have been fully verified at one of our Bitcoin ATMs, you will still need to complete a separate verification to use CDReload.

Is CDReload cash deposit instant?
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Depositing cash into your CDReload account is quick and easy. Money appears in your account after you leave the register. Cash deposits are available at 16k+ retailers nationwide.

Can I deposit cash into my CDReload account at a Crypto Dispensers Bitcoin ATM?
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No. You cannot fund your CDReload account at our Bitcoin ATM locations. Crypto Dispensers Bitcoin ATMs and CDReload are two separate services offered by Crypto Dispensers. You can buy Bitcoin using cash at a Crypto Dispensers Bitcoin ATM near you, or you can deposit cash to your CDReload account at a participating retailer if there aren't any Bitcoin ATMs in your area.

What happens when I deposit cash at a retailer?
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Depositing cash at a retailer is quick and easy! First, bring your cash to the register. The retailer that receives your cash will be responsible to transfer the funds for deposit into your CDReload account. Once the cash is credited to your account, which usually takes a few minutes, you can buy Bitcoin.

Convenient, hassle-free cash deposits at over 16k retailers. It’s just another way we make crypto a lot friendlier.

How can I close my CDReload account?
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Login to your account and click on your name in the top right-hand corner, then select profile.

Find your Account card and under "close your account" click "close", follow the prompts to finish closing your account.

Bank Transfers & Debit/Credit Card

Coming soon!
We are currently working on adding debit/credit card and bank payment option to our new interactive platform. Stay tuned!

General Bitcoin

What is Bitcoin?
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Bitcoin is a digital currency that allows people to securely send and receive money across the globe.

Entry is as easy as having a secure internet connection. The goal is the financial freedom that breaks the mold originally attached to traditional financial institutions or government currency systems. This means that if you have bitcoins you can use them as cash instead of handing bills and physical coins to the merchant. Currently, bitcoins are primarily used for online purchases and transfers as they are more liquid than physical currency (with lower transaction costs). There are thousands of online retailers that accept bitcoin with the number growing daily.

What is Bitcoin mainly used for?
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Bitcoin is used as a unit of value and a payment system. You can purchase Bitcoin and use the Bitcoin network to send cryptocurrency to anyone. You can also hold or hodl Bitcoin like an investment and make capital gains/losses off the price change.


How do I buy Bitcoin?
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You can easily buy Bitcoin with Crypto Dispensers, by visiting one of our Bitcoin ATM locations or by creating a CDReload account. Find a nearby Crypto Dispensers Bitcoin ATM and follow the instructions on the screen or sign up online to start buying Bitcoin today.


Why should I buy Bitcoin?
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Bitcoin has been going up in price ever since it was created. Only 21 million Bitcoin will ever be created or mined so there is a finite number of them that creates scarcity. This scarcity will drive up demand and drive the price upwards over time. If you plan on using Bitcoin as a way to send money to family, friends, or relatives, you'll actually pay less to send a transaction compared to Western Union or MoneyGram. Not to mention, you can do it in the comfort of your home and send as much crypto as you'd like.


How can I store my Bitcoin?
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To begin using Bitcoin, you’ll need to create a Bitcoin wallet. A wallet stores the necessary information needed to manage your Bitcoin. Often described as a place to hold or store digital currency, Bitcoin wallets are essentially a means to store your digital credentials for your Bitcoin and allows individual access similar to a bank account.


How do I get a Bitcoin wallet?
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There are two types of cryptocurrency wallets in general: custodial or "hot" wallets and non-custodial wallets. Remember, a crypto wallet does not hold your funds. Think of it more like a debit card with the information to access your account on the global blockchain. Hardware wallets are the most secure crypto wallets because they are non-custodial and store your private keys on a hardware device that looks like a USB thumb drive.

One non-custodial wallet that a beginner crypto investor may find easy to use is Exodus Wallet. The application is free to download on desktop, iOS devices, and Android devices. Exodus Wallets hold a wide array of digital assets, including the coins/tokens available at any Crypto Dispensers Bitcoin ATM location.


What is the Bitcoin blockchain?
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The bitcoin blockchain is an open, distributed ledger that records the history of any bitcoin transactions between two blockchain addresses. It works similarly to a bank account routing number.


What is a confirmation of Bitcoin?
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A confirmation tells the cryptocurrency network that a transaction has gone through and allows crypto transactions to go from one blockchain address to another.


What are network fees?
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Network fees are the small fees that Bitcoin miners take to confirm transcations on a network.


Earn $25 USD on
your first transaction

Simply create an account, then deposit cash at a retail store near you. Your funds are credited to your account within minutes so you can buy Bitcoin and sent it to any cryptocurrency wallet. It's that simple!
Earn $25 USD on your first transaction!

Earn $25 USD on your first transaction

Simply create an account, and add funds using cash at 16k+ retailers nationwide. Your funds are credited to your account within minutes. Then buy or send Bitcoin to any cryptocurrency wallet. It's that simple!
Earn $25 USD on your first transaction!